Returns Policy

7 day return period for credit or refund. Not happy with what you purchased? No problem simply contact us within the 7 day period and we will accept your goods back into stock. Please ensure your goods comply with the below conditions before returning them to us. If your goods do not comply with the below conditions we will be unable to issue a credit or refund.

How to make sure your returned goods are accepted:

All returned goods must be in original condition, this includes packaging and tags. The items condition must reflect its status as new and unused. If the packaging, tags or goods are damaged, marked or show any signs of wear we will be unable to refund or credit the item

You must have contacted us for a return number. Please include this number with your return. Email admin@coastalbikeco.com.au

The purchaser is responsible for paying the freight cost of returned items.

Bicycles, Bicycle frames and E-Bicycles can not be returned. Once a bicycle or E-bicycle has left the shop it can not be returned or exchanged. If there is an issue with the bicycle it will be dealt with under the manufacturers warranty process.

Cancel my Order

We will try to help you out if you change your mind. Coastal Bike Co reserves the right to refuse order cancellation or charge a cancellation fee. All parts that are not stocked by Coastal Motorcycle Centre have been specially ordered for you and cannot be returned. Any parts that are stocked by Coastal Motorcycle Centre may be returned within 7 days from the date of purchase, only in their original undamaged packaging with a copy of the receipt. Returns may incur a re-stocking fee.

Please note that Bicycles or any item over $500 in value that are paid for online and then cancelled will incur a cancellation fee of 2% of the purchase price.

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